How does Uber verify identity?

When you verify your account, we ask you to provide a video selfie and your identity document or licence, so that we can verify your identity. In some cases, additional identity documents (such as a passport) may be requested as part of this process.



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Short answer: If you've requested a trip or told us you need a car within 24 hours of signing up, we'll verify your account within 1 business hour. You'll receive an email and an SMS when your account has been verified.

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You can choose to verify your photo by either a photo-comparison software or by human review. If you choose the software, your photo will be shared with Microsoft, which compares it to your profile by creating a mathematical representation of both images. Microsoft deletes this data within 24 hours.

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Uber will complete a verification of the ID and also check that no other account is associated with that document. In some countries, Uber may also allow riders to take a photo of themselves to help verify their account.

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Uber checks that a driver's face matches what the company has on file through a program called “Real-Time ID Check.” It was rolled out in the US in 2016, in India in 2017, and then in other markets.

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You will likely receive two tax forms from Uber or Lyft. Form 1099-K reports driving income or the amounts received in customer payments for rides provided, and Form 1099-NEC reports any income you earned outside of driving, including incentive payments, referral payments, and earning guarantees.

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If you do not have a text message from Uber, tap “Resend” to receive a new code. When you receive that code, enter it into the app. This will verify your account and have you ready to ride. If you still have not received a code, you'll need to report the issue to Uber using a form on their help site.

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It may take up to 48 hours for your documents to be reviewed and verified.

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Yes, both Lyft and Uber drivers can install and use cameras, and many rideshare drivers rely on footage for safety or evidence in the event something goes wrong.

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Uber drivers don't see anything but the first name you gave to Uber and whatever address you're being picked up at, or that you're having food dropped off at. We don't have any of your information at all, and after the ride or delivery is completed, the address gets deleted from the app.

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Type of Dashcam Recommended for Uber Drivers Uber recommends that their drivers use a dashcam that records both the road and the interior of the car, providing footage of both the road and passengers. This can help protect the driver in case of accidents or false allegations by passengers.

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We may ask you to take a real-time photo of yourself via the app before you go online or between deliveries. This is to help us verify that the account is yours, and is being used by you or an appointed substitute.

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Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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Customers can request a ride by dialing 1-833-USE-UBER.

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There is no set limit of negative ratings before a passenger is banned from their service. If a passenger is blacklisted, they get an e-mail notification. If you have some bad behavior, it's really not going to mean that you're not going to get picked up, Taylor says.

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