How does Uber verify photos?

You can choose to verify your photo by either a photo-comparison software or by human review. If you choose the software, your photo will be shared with Microsoft, which compares it to your profile by creating a mathematical representation of both images. Microsoft deletes this data within 24 hours.



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When you verify your account, we ask you to provide a video selfie and your identity document or licence, so that we can verify your identity. In some cases, additional identity documents (such as a passport) may be requested as part of this process.

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We may ask you to take a real-time photo of yourself via the app before you go online or between deliveries. This is to help us verify that the account is yours, and is being used by you or an appointed substitute.

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All ask their platform workers to upload selfies for logins or verifications. Uber checks that a driver's face matches what the company has on file through a program called “Real-Time ID Check.” It was rolled out in the US in 2016, in India in 2017, and then in other markets.

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If you've uploaded a photo, they can see it when you request and during a ride. When the ride is complete they can't see your info. The importance of uploading a photo is that both you and the driver can verify that the correct ride is given to the correct passenger.

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If the real-time photo is of you, or a substitute you have already appointed and told us about, your verification should go smoothly and you'll be able to go online. The review usually only takes a few minutes to complete.

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If you do not have a text message from Uber, tap “Resend” to receive a new code. When you receive that code, enter it into the app. This will verify your account and have you ready to ride. If you still have not received a code, you'll need to report the issue to Uber using a form on their help site.

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Uber Eats will never call, text, or email you to request your password, verification code or banking details. Please be cautious of anybody contacting you for this information.

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Uber Eats drivers are required to take a selfie before starting a shift to verify their identity. However, Pa Edrissa Manjang said that the Uber Eats app told him to take multiple selfies a day because the software incorrectly thought he was someone else.

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Why does it say rejected on my Uber profile? The most common reason for a rejection is usually issues with your criminal background or driving record.

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Originally Answered: Why is Uber taking so long to process my application? Uber needs to be sure that all of the Driver Requirements and the Vehicle Requirements are met. (as it appears you are applying for Driver; from your question). You might speed it up somewhat by using the 'Help' feature in the driver app.

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We will notify you if we detect fraudulent behaviour on your account, explaining the activity that we have detected. Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform.

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It is a common misconception that you must have a credit card to use Uber. If you have a checking account, you can link it to your PayPal account and use that to pay for your rides (in participating countries). Uber also accepts many various digital wallets, such as Android Pay, Google Pay, and Paytm.

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After you download and open the Uber app, your mobile device will notify you when the app requests various permissions. For example, if you'd like to upload a photo to your account, the Uber app will ask for permission to access your camera and photo library.

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Yes, both Lyft and Uber drivers can install and use cameras, and many rideshare drivers rely on footage for safety or evidence in the event something goes wrong.

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Cameras and the recording of video and sound are a layer of safety protection for both rider and driver. It provides valid, independent, unbaised proof of anything that happens.

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