Arriving at the StationPlan to arrive at the station at least 30 minutes before your train is scheduled to depart (Auto Train passengers should arrive at the station at least two hours prior to departure).
Some trains require seat reservations, and on other trains it's optional. If you're riding a train on which reservations are only recommended or completely optional and you don't have a reservation, you can sit in any available seat in the appropriate class you have booked.
Arrive at the train station 20 minutes before your train, longer if you want to purchase a snack or bottled water for the ride. Keep a close eye on luggage at all times. Look for large electronic boards with destinations. The tracks are usually not posted until 5 or 10 minutes before train time.
Pack all of your luggage so that you can easily have everything you'll need with you. Make sure that you can quickly pack the things that you might need to put in at the last available second. Make sure to have a good breakfast, lunch or dinner before you start your journey.
Please ensure that you have enough time to go through all the extra passport and security checks before your train departs. We recommend arriving around 30 minutes before your train leaves. Don't cut it too fine, as it is no longer possible to board the train within five minutes of departure.
Food & drinkYou can buy food and drink from the cafe-bar. Or you can bring your own picnic and even a bottle of wine if you like. Business class includes a 'welcome' drink of coffee, juice or prosecco, and a snack.
Some trains require seat reservations, and on other trains it's optional. If you're riding a train on which reservations are only recommended or completely optional and you don't have a reservation, you can sit in any available seat in the appropriate class you have booked.
If you miss your connecting trainThis means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order. You may need to show your tickets on later services as evidence of the delay.
Each passenger may bring two personal items, 25 lbs.(12 kg) and 14 x 11 x 7 inches each, and two carry-on items, 50 lbs.(23 kg) and 28 x 22 x 14 inches each, onboard. Make sure you have a tag with your name and address on the outside of all your bags.
You can get off a stop earlier, but you have to alert your SCA so they can open the car door and notify the Conductor that you are getting. Very routine. The big issue is checked baggage. Your bags will be checked to your destination based on what your ticket states.
Stand back: Always stay behind the yellow lines at train stations. Enter or exit a station platform at designated areas. Stay off the tracks: Train tracks, bridges and yards are private property. Never walk, bike, skateboard or run on or along the tracks; it's illegal and dangerous.
Consider that most overnight train trips are slightly more comfortable than an overnight flight in coach where you've got the whole row to yourself. The key here is lightweight, loose, breathable, and presentable clothing items (plus, wrinkle-resistant, if possible).
If overcrowding becomes intense, first class can be “declassified”, i.e. opened up to all passengers, regardless of their tickets. But there is no automatic right to occupy first class. Ad hoc declassification typically happens after other trains have been cancelled or seriously delayed.
Like I mentioned above, Italo is usually cheaper than Trenitalia but because the cabins on lower-class tickets aren't the most comfortable, I'll usually consider Italo only for trains that are less than 2 or 3 hours long unless the Comfort ticket class is cheaper than Trenitalia.
I've missed my train. How can I use my ticket? After the departure time of your booked train, you cannot request a refund. For some types of tickets, it is possible to ask for a ticket change and/or to board a train other than the one you originally booked.