What happen if I miss my train in Italy?

I've missed my train. How can I use my ticket? After the departure time of your booked train, you cannot request a refund. For some types of tickets, it is possible to ask for a ticket change and/or to board a train other than the one you originally booked.



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Depending on the class of ticket you have, you may or may not be allowed to board the next train with the same ticket. According to railway regulations, once you reserve a seat, you are not permitted to use the same ticket to board the next train.

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Depending on the class of ticket you have, you may or may not be allowed to board the next train with the same ticket. According to railway regulations, once you reserve a seat, you are not permitted to use the same ticket to board the next train.

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As of 2023, tickets are only good for the specific regional train you've selected, but you can change the date or time of departure free of charge up to the day before departure, and you can change the time of departure on the day of travel.

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About Advance tickets They must be bought in advance and are only valid on the date and train specified.

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If you want to travel on a different train from the one you booked and you have not changed your ticket, you can do it from 1 hour before up to 1 hour after your train departure by paying a surcharge of 10 euros and the difference between the full price applied to the train used and the sum already paid.

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If you board a train without a ticket in situation 1, you will not pay any additional fee on top of the price of the train ticket. If you board a train without a ticket in situation 2 you will have to pay a fee, which is computed as three times the value of the lowest class/fare ticket.

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An exchange of date and time is allowed on some fare rules. You only can change your ticket, if the rules of the fare you purchased allow you to change the ticket. Usually the cheaper the ticket the more restrictive it is. Therefore super-economy fares do not allow tickets to be changed or rebooked.

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Usually, no refunds or credits will be given in instances where passengers miss the train, but you can always contact VIA Rail to inquire at 1 (888) 842-7245 or [email protected].

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If you need to travel on a different date, you will need to cancel your ticket and buy a new one. Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel.

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If you miss your connecting train This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order. You may need to show your tickets on later services as evidence of the delay.

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If you miss your connecting train In Europe, international rail travel is protected by CIV rules. This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order.

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Starting from September 30, 2023 Trenitalia will slowly introduce a mandatory CHECK IN policy for Regional Train ticket holders. As a result, any regional train tickets specifying NOT VALID TO TRAVEL will require a CHECK IN to be performed which would be a process to validate the tickets for usage.

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Arrive at the train station with at least 20 minutes before departure. You don't need to worry about long security lines but you will need enough time to check the electronic boards which display the train numbers and their corresponding track number (or bin./binario in Italian).

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Anytime Return: Your outward travel can be anytime within five days of the date on your ticket. Your return travel must be within one calendar month of the outward travel date specified. Anytime Day Return: Your outward and return travel can be on any train on the date specified.

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An Amtrak ticket becomes non-refundable, not valid for carriage and has no exchange value, after one year from the date payment was made for that ticket (or other period if so endorsed on the ticket). An eVoucher or other exchange credit is valid for one year after issuance of the original ticket.

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