There is no check-in prior to boarding high-speed and regional trains. It's best to arrive at the train station at least 15 mins before departure. You'll need time to find the platform. Ticket inspection occurs onboard.
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It's best to arrive at the train station at least 15 mins before departure. You'll need time to find the platform. Ticket inspection occurs onboard.
Arrive at the train station 20 minutes before your train, longer if you want to purchase a snack or bottled water for the ride. Keep a close eye on luggage at all times. Look for large electronic boards with destinations. The tracks are usually not posted until 5 or 10 minutes before train time.
Arriving at the StationPlan to arrive at the station at least 30 minutes before your train is scheduled to depart (Auto Train passengers should arrive at the station at least two hours prior to departure).
Some trains require seat reservations, and on other trains it's optional. If you're riding a train on which reservations are only recommended or completely optional and you don't have a reservation, you can sit in any available seat in the appropriate class you have booked.
Food & drinkYou can buy food and drink from the cafe-bar. Or you can bring your own picnic and even a bottle of wine if you like. Business class includes a 'welcome' drink of coffee, juice or prosecco, and a snack.
Pack all of your luggage so that you can easily have everything you'll need with you. Make sure that you can quickly pack the things that you might need to put in at the last available second. Make sure to have a good breakfast, lunch or dinner before you start your journey.
Train tickets can get fully booked in Italy, so booking well in advance is extremely important near the Italian holidays as trains book up quickly with Italian locals and tourists competing to book their train travel during these times.
Where can I purchase tickets? You can purchase your ticket on this website, on the Trenitalia app, by contacting our call centre on: 89 20 21(premium-rate number), at the ticket offices in the station, from the Self service machines and affiliated travel agencies.
If overcrowding becomes intense, first class can be “declassified”, i.e. opened up to all passengers, regardless of their tickets. But there is no automatic right to occupy first class. Ad hoc declassification typically happens after other trains have been cancelled or seriously delayed.
You can change your reserved train as many times as you like free of charge, as long as you have not entered the ticket gate and have not picked up your ticket, and your reserved train's departure time has not passed.
Speak to the train staff to find out if you can board the next train with your existing ticket, they may advise you to go to the ticket office at the next station to exchange you ticket for a new one, free of charge. If you are traveling with one of the following carriers.