How is tourism marketing different from other marketing?

Marketing tourism products is different from most other products because what is being sold is the consumption of an experience rather than a tangible product. The product is primarily service-based. This means that the customer often walks away from the tourism offering with only a memory or experience.



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Tourism marketing is the act of marketing your product or service to a consumer who is taking a trip outside his/her usual environment for less than a year, for a purpose other than employment (business, leisure or other personal purpose). This type of consumer is considered a visitor or tourist.

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5 reasons why a good marketing strategy is vital to your tourism business:
  • Identify the ideal target market. ...
  • Attract new customers and develop loyalty. ...
  • Understand the customer journey. ...
  • Stand out from competitors. ...
  • Hone in on the most effective tactics.


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Product, Price, Place, and Promotion are the four key points in any tourism business' marketing strategy.

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Tourism and hospitality marketers need to be concerned with four generic characteristics that make the marketing of services offerings different from the marketing of manufactured products: intangibility, inseparability, variability, and perishability (see ? Table 2.1).

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Hospitality is a field that focuses on providing accommodations to visitors at hospitality-related industries, such as hotels, motels, restaurants, cruise ships, country clubs, casinos, and convention centers, while tourism is focused on providing quality attractions and events in order to entice tourists to come.

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