How late can you cancel Bolt?

How late can you cancel Bolt? You may cancel your booking request for a Journey any time before you begin your Journey by informing us through the App. We may also cancel the Journey if you are late to arrive to the pick-up location after the Driver has arrived.



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Those made to your payment method may take up to 14 days to reflect in your account. If more time has passed, please contact Support for help. Note: Full refunds can only be issued to the original payment method used to place the order.

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Sometimes, the order may be cancelled automatically due to the failed rider's payment method verification. Such cancellations also don't affect your activity score.

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Please keep in mind that if the driver waits for you at the intermediate destination, additional charges for waiting time may be applied. You can see the amount charged for paid wait time: In the Rides history tab in the app (shown as Wait time) On the receipt (shown as Paid wait fee).

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If you think you left your item in the vehicle, you will have 24 hours to contact the driver through the app. Please check your Ride history to see this option.

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