How long are passport queues at Heathrow?

For British and European passengers, the “service level agreement” that Heathrow airport has with UK border force is for almost everyone –95 per cent of passengers – to be through passport control in 25 minutes. For other nationalities, the time is 45 minutes.



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On average, it takes between 30 minutes and 1 hour to clear customs and immigration at Heathrow Airport.

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Many flights from the United States arrive at Heathrow between 6:30 a.m. and 10 a.m. (local time) each day, so this is when you can expect long lines at immigration. Similarly, each Sunday from 5 p.m. onwards many Brits will be returning from weekends away so there will likely be long waits.

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The aviation sector has blamed staff shortages for long queues reported at airports in recent weeks, including at Heathrow and Stansted. British Airways and easyJet have axed hundreds of flights in recent months due to ongoing staff shortages.

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Fast Track for departing flights is available to first and business class passengers in addition to top tier members of airline frequent flier programmes. Fast Track also welcomes American Express Centurion card holders.

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Allow between 30 minutes and 2 hours. Immigration queueing times have increased this week (some groups have been taking nearly two hours to reach arrivals from touchdown) but it's still very inconsistent so Peter's comment above is valid.

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Overall, it all depends on what type of traveller you are. If you can bear spending an extra few minutes in the queue, then it may not be worth the spend. But if you're travelling with small kids or on a tight turnaround, an Airport Fast Track pass might just save you a headache.

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Everyone who boards an aircraft at Heathrow has to be security screened to UK government standards. Even if you've already been through security checks at another airport, we're obliged to screen you again before you fly from Heathrow.

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In my experience of LHR I would estimate security to take about 25 minutes.

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If you are eligible to use an e-Passport gate then we recommend that you do so. E-Passport gates are automated, where a passport reader and camera, rather than a border officer, will verify your identity and check your passport. Once the check is made successfully, the gate opens automatically for you to walk through.

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With services running every 15 minutes and with a journey time of approximately quarter of an hour, Heathrow Express is the quickest way to make your way into the capital after your flight.

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Currently unavailable to book
We are currently unable to offer our Fast Track service to customers online. However, please do check with your airline if you are eligible to use the Fast Track departure service provided on behalf of our airline partners.

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The service is non-stop to Heathrow. Top speed of trains is 110 mph. The service is step-free and has dedicated space for wheelchair users.

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Enroll in TSA PreCheck or Clear Those in TSA PreCheck do not have to take out their liquids, laptops, or take off their shoes when going through security—though some airports will begin allowing all passengers (PreCheck or not) to keep their liquids in their bags in 2023, thanks to improved scanning technologies.

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Is it difficult to navigate Heathrow airport? The sheer size of Heathrow airport can be daunting but thankfully there are signs everywhere to help you find your way. Just keep your eyes peeled, and allow plenty of time and you should be fine. If you do struggle there are dedicated help desks to assist you.

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