A Penalty Fare Notice must be paid or appealed against within 21 days of the day after the date of issue to avoid further costs, or action being taken by the Transport Provider to recover the debt.
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If you wish to appeal against a Penalty Fare you must do so in writing within 21 days of the Penalty Fare been issued and send it to the appeals address on the Penalty Fare Notice.
Typically penalty fares are incurred by passengers failing to purchase a ticket before travelling or by purchasing an incorrect ticket which does not cover their whole journey. Penalty fares are a civil debt, not a fine, and a person whose penalty fare is paid is not considered to have committed a criminal offence.
You'll need to set up a Government Gateway account if you do not have one to appeal online. For other Self Assessment penalties, you need to appeal by post. Send a completed form SA370 or a letter explaining your appeal to HMRC Self Assessment.
Fare rules are a set of conditions that determine the price of an air ticket for each seat class. They also define whether a ticket is refundable or nonrefundable or whether additional charges are applicable (e.g., for baggage or booking changes).