If you submit a question, our support team will get back to you within 48 hours. You'll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you've received a response.
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To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.
Call us on +448081897190 or +448085015525You can call us 24 hours a day, 7 days a week. Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.
Phone support is available 24/7 for drivers & riders in the UK. Just open the “Help” section and select 'Call Support' to be connected to our support team via the app. Riders can also get to us the old-fashioned way by simply calling 0808 189 7190 in the UK. Riders outside the UK can contact support from in-app.
With the Uber app, riders and drivers connect 24/7, and convenience is prioritised every step of the way, starting with booking a trip. All it takes is a few taps to get started. Download the mobile app, enter your pick-up and drop-off addresses, then select UberX to confirm your trip in London.
You should call an Uber driver when you are ready to go, fully packed, and able to be outside on the sidewalk to meet the driver when he arrives. Uber continues to flood the market with more and more drivers, so the time you will wait for the car to arrive will be minimal. No need to call in advance in urban areas.
Resolving Your RequestYou can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
The best way to Uber contact customer service and get help is in the Trips and Help section of the app. You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.
Uber/Lyft/TNC drivers are contractors. We are all free to refuse any trip we want. The only reason we can't refuse is discrimination. “I'm not going to drive you because you're black” is discrimination.
By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.
There is no customer service email address to which you can directly send a message. So to email Uber customer service, you will have to submit a request on Uber's Rider Help portal. Once you submit a request for Uber to contact you, you will receive an email at the email address you designated.
Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.
We will notify you if we detect fraudulent behaviour on your account, explaining the activity that we have detected. Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform.
Depending on the day of the week, more than likely, yes; however, as drivers set their own schedule, there is no guarantee. I just about ONLY drive in the wee hours, and until the bar drivers go home (around 3 AM), it is easy to get an uber driver. After that time it is touch and go.
Uber might charge you for a temporary authorization hold, which Uber positions after requesting a ride at an upfront regular fare price. The difference between actual Uber charges and fraudulent charges for an Uber rider may also be due to your friends or family members taking a ride using your account.