How long does it take to disembark from Eurostar in London?
You should be clear of customs from the Eurostar within minutes and it is probably 5 to 10 minutes on from there to the platform for the Folkestone train. Provided the Eurostar train is on time you should be in plenty of time.
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To ensure you have enough time for all pre-departure steps, please come to the station at the recommended time and not just before the gates close. All of our border and luggage checks take place before you depart, which means you can simply hop off the train when you arrive.
On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.
Passports are required for all passengers travelling to the UK, including children. Your passport doesn't need to be valid for a minimum number of months to travel, as long as it's valid for the length of your stay in the UK.
Eurostar passengers require a valid passport or identity card. You will pass through UK, French, Dutch or Belgian customs depending on the journey you are undertaking.
All of our border and luggage checks take place before you depart, which means you can simply hop off the train when you arrive. Our trains can carry up to 894 passengers, so there may be times when you experience queues at the station. This can particularly happen on peak days or when checks take a bit longer.
The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.
Check-in for Eurostar journeys opens an hour and 15 minutes before departure. We recommend that you arrive at least 90 minutes prior to your train leaving so you can have a stress-free check-in.
No. Only Immigration Control takes place at the station where you depart. When travelling from Paris or Brussels to London on the Eurostar, you pass through UK Customs on arrival at St Pancras. You walk through the Customs Inspection area.
Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids. So why not bring a bottle too.
Luggage on the EurostarPassengers with an adult ticket can take a maximum of two bags (up to 85cm long) including rucksacks, suitcases or ski equipment and one small item of hand luggage.
More prohibited itemsUnlicensed firearms, including replicas and de-activated firearms. Imitation or toy guns that have the appearance of a genuine weapon. Ammunition of any calibre and in any quantity.
With Eurostar, border and luggage checks take place before departure, so we ask our passengers to arrive at the station early enough to complete them. These timings are just for guidance and can sometimes change.