Typically the refund will be approved by Hotels.com, and then transferred to your bank account. Your bank account or third party payment app will take care of the rest, and it can take up to seven days to have the credit posted to your account and up to two billing cycles to have it show on the bank statement.

According to the current 2026 service standards, Hotels.com typically processes refund requests and credits the original payment method within 24 hours of a successful cancellation. However, the time it takes for those funds to actually appear in your account depends heavily on your financial institution. Most banks and credit card issuers take between 7 to 10 business days to post the credit to your balance. In some cases, particularly with international banks or older credit systems, it may take up to two full billing cycles to reflect on your physical statement. If you paid using a gift card, the refund is significantly faster, usually appearing as a new digital gift card sent to your email within just 4 hours of the cancellation being finalized.