How long does it take to get a refund from Trainline?

Refunds can take an average of 3-5 days to process. You can check the status of your refund in your account. Here's a guide to what the statuses mean. Refunded/ Refund Approved - You've done everything you need to and your refund is on the way back to you, it will appear in your account within 5 days.



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Refunds can take an average of 3-5 days to process.

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Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets. Refund Rejected– We're unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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Your card may have expired, or you might have typed in the numbers wrong. You might have selected the wrong card type, or it might be a card type we don't accept. Check if your card type is accepted. Your card issuer might have declined the transaction.

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Please make sure to check your Junk and spam folders as sometimes the email turn up there. If you still can't find them then the email address you entered may of had a mistake. Don't worry as this is easily fixed you will need to get in touch with our call centre team and they will be able to find your booking.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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How to Get Refunds
  1. Amtrak.com or Amtrak Mobile App: Most tickets purchased online can be canceled and refunded online.
  2. Phone: Refunds may be processed by calling 1-800-USA-RAIL (1-800-872-7245).
  3. Amtrak Stations: Refunds may be processed at stations with Amtrak ticket offices.


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While you can bring your own food and drink (alcohol included) onto most trains, many offer some type of food and beverage either for purchase or included in your ticket price.

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Trainline is an independent booking platform for rail and bus tickets. They aggregate official train and bus tickets from 270 ticket providers and make it simple to book tickets for trains and buses in the UK and Europe.

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