TfL aims to reply within 10 working days. By phone. To apply over the phone, call TfL customer services on 0343 222 1234 (which costs the same as a normal 020 number) with your Oyster card number. It's open 8am to 8pm, seven days a week.
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Airlines and ticket agents are required to make refunds promptly. For airlines, “prompt” is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check.
In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.
The charge will usually be applied to your account within 3 days of travel. A single charge will be made for each day travelled, as TfL calculates your fares for all your journeys across each day. Find out more about TfL's contactless card service.
If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.
Just touch your Oyster on the yellow card reader, select 'Oyster refund' and follow the instructions. The ticket machine will dispense a refund in cash. By post. Write to TfL Customer Services, 5 Endeavour Square, London E20 1JN.
Is it cheaper to use Oyster or contactless? As both cards use the same Pay As You Go system and are compatible with the TfL Oyster & Contactless app, the costs are comparable. As a tourist in London, it can be worth getting an Oyster Card as part of the London Pass.
A Visitor Oyster card* is one of the cheapest ways to pay for single journeys on the bus, Tube, DLR, tram, Uber Boat by Thames Clippers river bus service, London Overground, TfL Rail and most National Rail services in London.