Credit card: Refunds will be processed to the same account no later than seven business days from the date we receive the request. Cash: Refunds will be issued by check no later than 20 business days from the date of the request for domestic travel.
People Also Ask
When a refund is due, the airline must forward a credit to your card company within seven business days after receiving a complete refund application, according to the Transportation Department. However, the credit may take a month or two to appear on your statement.
When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.
Background: DOT Secretary Pete Buttigieg announced his agency's investigation into Southwest in January, focused on whether Southwest engaged in unrealistic scheduling that would be considered an unfair and deceptive practice under federal law.
Southwest Airlines sued for not immediately refunding stranded customers. A passenger is suing embattled Southwest Airlines over the airline's alleged failure to reimburse him and hordes of other customers for canceled flights.
It wasn't all good news: The lingering impact of massive service problems caused Southwest Airlines to report a first-quarter loss, as the airline warned would happen three months ago. Weak bookings in January and February caused a $325 million hit to revenue in the quarter.
The amount of flight delay compensation United States travelers can claim varies. There's a maximum of $700 (excluding accommodation and food costs, which airlines may have to cover). But even short delays can incur penalties of $200 or more.
What do I get from Southwest for my delayed flight? The type of compensation Southwest Airlines gives for delayed flights is a LUV Voucher. These vouchers can be used for the cost of a future flight (but not to cover taxes and fees) on Southwest.