How many floors does Heathrow Terminal 5 have?

The whole Terminal 5 has five floors, each the size of ten football pitches, redefining the passenger experience at Heathrow Airport and setting new standards both in terminal design and customer satisfaction.



London Heathrow Terminal 5 is a massive, high-tech structure consisting of eight floors (storeys) in total. The main terminal building (T5A) has five floors above ground and three floors below ground. The five above-ground levels handle the primary passenger flow: Level 1 is for arrivals and baggage reclaim, while the top levels (Levels 4 and 5) house the vast departures hall, check-in desks, and premium lounges. The three sub-surface levels contain the infrastructure for the Heathrow Express and Piccadilly Line underground stations, as well as the sophisticated automated baggage handling tunnels. The terminal is designed as a "toast rack" layout, with the main building connected to two satellite terminals (T5B and T5C) via an underground transit system. The sheer verticality of the building—the largest free-standing structure in the UK—allows it to process over 30 million passengers per year while keeping the footprint relatively compact between the airport's runways.

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Terminal 5 The terminal measures 353,020 square metres which is the same size as 50 football pitches. In 2021, 10.5 million passengers travelled through Terminal 5 on 92,925 flights.

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Heathrow terminal 5 arrivals are located on ground level for both international and domestic flights.

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The main terminal building is 396 metres (1,299 ft) long, 176 metres (577 ft) wide and 40 metres (130 ft) tall. It is the largest building in the Terminal 5 complex and is the largest free-standing building in the United Kingdom.

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T5's computer system didn't recognise staff IDs. Doors that should have opened were locked, 17 out of the 18 terminal lifts were jammed, the transit system that moves passengers from the main terminal to the satellite terminal broke down, and the carousels, escalators, walkways and electronic screens all failed.

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You must meet the following times to be able to travel: Check-in closes 60 minutes before long-haul flights depart and 45 minutes before short-haul flights depart. Pass through security at least 35 minutes before your flight departs. Be at the boarding gate at least 20 minutes before your flight departs.

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British Airways operates from London Heathrow Terminal 3 and Terminal 5, as well as London City, London Gatwick and London Stansted airports. If you're not sure where your flight is departing from or arriving into you can use our Which London airport and terminal tool.

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Terminal 5 at London Heathrow is the busiest airport terminal in the UK, with over 32 million passengers each year – more than Edinburgh Airport and Birmingham Airport combined.

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Terminal 5 beat its international counterparts, winning “World's Best Airport Terminal” for the sixth time in its 11 year history, whilst Terminal 2 is close behind as fourth best globally. Overall, Heathrow maintained its position as one of the top 10 airports in the world.

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The peak times at London Heathrow Airport is from 10 AM to 1 PM, and 5 PM to 8 PM. Since London Heathrow Airport is the busiest airport in the UK, you'll find it jam-packed with passengers 24/7.

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We recommend that you allow the following minimum connection times: 1 hour for connections within the same Heathrow terminal. 1 hour 30 minutes for connections that require travel between terminals at Heathrow.

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Airlines at Heathrow The smallest terminal is Terminal 2 with 40,000 square meters, while Terminal 5 takes the grand prize in size at over 353,000 square meters. Here is a list of the airlines featured at each terminal: Terminal 2—Aer Lingus, Icelandair, Eurowings, Star Alliance, and Flybe.

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Sofitel London Heathrow T5 is the only hotel with direct access to Heathrow Terminal 5 through a covered walkway, as well as a courtesy rail connection to Terminals 1, 2 and 3.

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This resulted in luggage delays, long queues and delays for travellers with reduced mobility. As with other airports worldwide, Heathrow has been experiencing chaos due to staff shortages amid a summer rush as Covid-19 bans are being lifted.

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An underground conveyor system had become clogged up, according to the BBC's transport correspondent Tom Symonds. This was being blamed on staff failing to remove luggage quickly enough at the final unloading stage. Further technical faults also meant seven flights also had to leave T5 without luggage on board.

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As with other airports worldwide, Heathrow has been experiencing chaos due to staff shortages amid a summer rush as Covid-19 bans are being lifted.

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