If you do not get an automatic refund, you have up to 8 weeks from your journey to claim. We will not give a refund if you have already claimed 3 maximum fare refunds in the same calendar month.
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A cap limits how much you pay for all your journeys in one day or week. You can make as many journeys as you like and when all your fares add up to a certain amount, we won't charge you more (your fare is automatically capped). Always touch in and out with the same card or device.
If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.
This could be because TfL combines your daily charges and you've travelled to a zone where the daily cap is above £100 (applicable to a small number of daily caps). Find out what to do if you think you've been overcharged.
You can't pay accidentally—your contactless card or payment-enabled mobile/wearable device must be within 2 inches of the terminal for the transaction to take place. And you won't be billed twice, even if you accidentally tap twice.
In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.
Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible.
If you only have pay as you go credit on your Oyster card, you can lend it to someone else. Two people can't use the same contactless or Oyster card for a journey. If you have a Travelcard, Bus & Tram Pass or discount added to your Oyster card, you can't lend it to someone else.
It's more than 50% cheaper than buying a paper Travelcard or single tickets with cash. Oyster cards have a daily price cap – once you reach this limit, you won't pay for any additional journeys (excluding Thames Clippers River Bus where there is no capping).
Before you claimPlease wait at least 48 hours as you might receive an automatic refund: Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey. Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel.
Decision to prosecuteTfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.
If you have been injured while on a Transport for London service and believe negligence is the cause you may be eligible to make a TFL accident claim for compensation. London River Services, London Trams, TFL Rail, London Dial-a-Ride and the Emirates Air Line cable car link across the River Thames.
Making an appealThey are supported by London Tribunals, an administrative body operated by London councils. In the normal course of events both you and TfL will have to comply with any decision made by the tribunal. If you disagree with our decision, you have the right to appeal to the tribunal.