What do I do if TfL overcharged me?

If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.



People Also Ask

You can also contact TfL in the following ways: Visit the TfL Help and Customer Support page. Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply ...

MORE DETAILS

Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible.

MORE DETAILS

If you travelled using a paper ticket or a National Rail smartcard and want to apply for a service delay refund, call us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply). You may need a copy of your ticket during the application process.

MORE DETAILS

In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.

MORE DETAILS

A cap limits how much you pay for all your journeys in one day or week. You can make as many journeys as you like and when all your fares add up to a certain amount, we won't charge you more (your fare is automatically capped).

MORE DETAILS

You can get a refund if you have been charged for touching in and out at the same station without making a journey.

MORE DETAILS

For comments or complaints about drivers or operators please use the customer form or call 0343 222 4000 (call charges may apply).

MORE DETAILS

Answer. Depending on its nature, begging on the network and in the immediate environs, is an offence under the Vagrancy Act or the railway byelaws.

MORE DETAILS

If you have been injured while on a Transport for London service and believe negligence is the cause you may be eligible to make a TFL accident claim for compensation. London River Services, London Trams, TFL Rail, London Dial-a-Ride and the Emirates Air Line cable car link across the River Thames.

MORE DETAILS

How will Transport for London (TfL) travel charges be shown on my card statements? Your monthly statements will always refer to TfL as either 'TfL.gov.uk/CP' or 'TfL Travel', followed by the type of transaction, 'Charge' or 'Refund'.

MORE DETAILS

Claim a refund Call us on 0343 222 1234 (call charges may apply).

MORE DETAILS

Why do I have a £0.10 charge from Transport for London (TfL)? When you use your Starling card on public transport (like TfL) - they'll do a card check, which will show a small payment of £0.10. They'll update the amount once they work out your fare after a few days.

MORE DETAILS

London road user charging The zone operates across all London boroughs and the City of London. The M25 is not in the zone. Even if you make a short trip inside the zone using a vehicle that doesn't meet the ULEZ emissions standards, you need to pay the £12.50 daily charge. This includes residents of the ULEZ.

MORE DETAILS

Higher passenger fares across all Transport for London (TfL) services have come into effect. An average rise of 5.9% for fares including bus, Tube, rail and tram is taking place for the year ahead. The average single journey bus fare has increased by 10p and the average pay-as-you-go Tube fare has increased by 30p.

MORE DETAILS