How often is the Eurostar delayed?

At Eurostar we set ourselves high standards of train punctuality and make every effort to get passengers to their destination on time. Our 2023 target is to ensure: 76% of trains arrive within 5 minutes of their scheduled arrival time. 86% of trains arrive within 15 minutes of their scheduled arrival time.



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90%-95% of Eurostar trains arrive on time or within 15 minutes, whilst competing short-haul flights typically manage only 65-70% measured by the same standard.

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The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.

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How does Eurostar check-in work? Once you've scanned your ticket at the gates, you'll join the baggage check, identical to what you have at an airport. After that, you'll enter a line for passport inspections. For EU passengers, there are also electronic gates which you can use if you have an e-passport.

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Can I take food on board? Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids.

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Book early to get the best prices Don't worry if you're still deciding on the exact dates. With Eurostar, you can book tickets up to 120 days in advance and the earlier you book, the better value the fares.

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What if I miss my Eurostar / National Rail journey as a result of delay? If you miss your Eurostar service as a result of delays or cancellations to your National Rail service on your outbound journey you will be placed on the next available service to your Continental destination at no extra charge.

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Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

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On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.

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Our trains have free wi-fi throughout. To connect, choose EurostarTrainsWiFi then go to register.onboard.eurostar.com to get started.

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Check-in for Eurostar journeys opens an hour and 15 minutes before departure. We recommend that you arrive at least 90 minutes prior to your train leaving so you can have a stress-free check-in.

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It depends which trains and what times you are looking at - Eurostar is very expensive in times of high demand because the cheap tickets get snapped up but can be relatively affordable if you choose less popular times.

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Our trains can carry up to 894 passengers, so there may be times when you experience queues at the station. This can particularly happen on peak days or when checks take a bit longer. But don't worry – our staff will be on hand to guide you through the departures process and ensure you board your train.

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The actual under sea section is 37 kilometres or just under 23 miles long. The passenger trains slow down on approach to 160kph/100mph when they enter the tunnel so they only spend about 13 minutes under the sea section of the tunnel.

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Make it midweek Savvy travellers know that the cheapest Eurostar tickets are usually for trains on Tuesday and Wednesday. It isn't only the fare that's a bargain, the hotels are too.

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Is it worth the extra money to upgrade from Standard to Standard Premier? I would say yes, because in Standard Premier, you can get a face-to-face seat with just the two of you, which makes the journey more romantic. We have always done Standard Premier, and have felt that it was a value to us.

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Unless you book well in advance, the cost of traveling to Paris on the Eurostar is more expensive than flying.

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Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. Any quantity of inflammable substances, including empty canisters e.g. petrol, methylated spirits, paint thinners.

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Yes. There are toilets at the end of each coach, as well as disabled toilets and baby changing facilities on board. If you'd like to make sure you're sitting nearby, go to Manage a booking to choose your seat.

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No smoking of any kind is allowed on board. This includes vaping, cigarettes or any type of e-cigarettes.

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