What happens if you miss the Eurostar?

What if I miss my Eurostar / National Rail journey as a result of delay? If you miss your Eurostar service as a result of delays or cancellations to your National Rail service on your outbound journey you will be placed on the next available service to your Continental destination at no extra charge.



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If you miss your connecting train In Europe, international rail travel is protected by CIV rules. This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order.

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The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.

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Check-in for Eurostar journeys opens an hour and 15 minutes before departure. We recommend that you arrive at least 90 minutes prior to your train leaving so you can have a stress-free check-in.

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Typically, the time and date on your ticket can be changed, but not the origin or destination. Conditions vary according to your fare. If you decide to travel on a different route, you'll need to buy a new ticket.

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On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.

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Can I take food on board? Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids.

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Our trains have free wi-fi throughout. To connect, choose EurostarTrainsWiFi then go to register.onboard.eurostar.com to get started.

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Passport control is a totally separate process, and passport control only wants to see passports. On board Eurostar, staff don't check tickets (because you've already scanned yours in to get entry to the departure lounge and platforms), let alone ask names.

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According to railway regulations, once you reserve a seat, you are not permitted to use the same ticket to board the next train.

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Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids. So why not bring a bottle too.

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Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. Any quantity of inflammable substances, including empty canisters e.g. petrol, methylated spirits, paint thinners.

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Book early to get the best prices Don't worry if you're still deciding on the exact dates. With Eurostar, you can book tickets up to 120 days in advance and the earlier you book, the better value the fares.

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On London routes, we recommend arriving around 90 minutes before your train leaves. Please ensure that you have enough time to go through all the extra passport and security checks before your train departs. We recommend arriving around 30 minutes before your train leaves.

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Travelling to and from London For our Eurostar London routes, you'll need to book a seat reservation in advance to guarantee your travel dates.

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The Eurostar requires passengers to wear face masks on board its services, unless they are exempt from wearing the coverings. The operator told ITV News London face coverings will remain mandatory on board and in all of its stations in the UK as well as in Europe.

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Where you print your Eurostar tickets depends on where your trip is departing from. But, whichever station you're catching the Eurostar from, you'll need to make sure you've printed your tickets at least 45 minutes beforehand - this gives you time to check in and board the train. You'll also need your ID to check in.

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