How should a hotel receptionist behave?

10 Traits of a Great Hotel Front Desk Agent
  1. Empathetic and Caring. ...
  2. Willing to Go Above and Beyond. ...
  3. Ability to Anticipate Guests' Needs. ...
  4. Engaging and Inquisitive. ...
  5. Calm, Composed. ...
  6. Always Smiling. ...
  7. Knowledgeable about the Local Area. ...
  8. Resourceful.




People Also Ask

A good telephone manner. Customer service skills, patience and tact. The ability to be calm and well organised, even when working under pressure. IT skills; most hotel booking and billing systems are operated through specialist computer software.

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But working shifts can be tough too, your body needs to learn to adjust fast to getting up very early some days and going to bed pretty late others, the real challenge for many of us comes when one day you need to work until late in the evening and next day (with barely 4 hours of sleep) you must be up on your feet ...

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The job of a front desk executive is intense and demanding. However, it can be very rewarding, especially for an employee who does their job efficiently.

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The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable.

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Be humoured and even-tempered, do not become over friendly with guests. Always be attentive when speaking to guest and look at a guest when addressing him/ her. Always look and act professionally, do understand that there are other guests watching your behaviour. Always appear confident and be positive.

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