What are the values of hotel receptionist?

The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable.



People Also Ask

To become a Hotel Receptionist, you'll need to have:
  • Clear speech.
  • A polite manner.
  • A high standard of personal presentation.
  • Excellent verbal and written communication skills.
  • A good telephone manner.
  • Customer service skills, patience and tact.
  • The ability to be calm and well organised, even when working under pressure.


MORE DETAILS

Customer service skills, patience and tact. The ability to be calm and well organised, even when working under pressure. IT skills; most hotel booking and billing systems are operated through specialist computer software. The ability to handle cash, credit/debit cards and foreign currency.

MORE DETAILS

Here are six key skills that your hotel receptionists must have:
  1. Dealing with various types of guests. ...
  2. Deep knowledge of the hotel. ...
  3. Administrative skills. ...
  4. Maintaining a positive ambiance. ...
  5. Dealing with complex situations. ...
  6. Maintaining consistent performance.


MORE DETAILS

You could be: taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer. checking in guests, allocating rooms and handing over keys. answering questions about hotel facilities and about local transport, places of interest and entertainment.

MORE DETAILS