How strict is Hertz with scratches?

Fair, Wear & Tear is minor or superficial scuffs, scratches, dents & stone chips within the FWT guide, that can be repaired or removed by using polish and the metal is not exposed. Light scratches where no metal/plastic/undercoat is exposed. No more that 20 mm in diameter if exposed.



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Vehicle Incidents It is Hertz policy to promptly repair all vehicles subject to manufacturer's indications. Unless you purchase our optional waiver products you will be liable to us for loss of or damage to the vehicle, which may extend to the full value of the vehicle.

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Abnormal wear and tear Painted surface: Scratches larger than 5 cm that go down through paintwork to the underlying material. Unpainted surface: Scratches larger than 10 cm. Scraped surfaces, larger nicks and cracks in the plastic. Indentations in the plastic more than 2 cm in diameter.

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Fair, Wear & Tear is minor or superficial scuffs, scratches, dents & stone chips within the FWT guide, that can be repaired or removed by using polish and the metal is not exposed. Light scratches where no metal/plastic/undercoat is exposed. No more that 20 mm in diameter if exposed.

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One lawsuit involving dozens of such cases alleged systemic flaws in Hertz's reporting of thefts, including not recording rental extensions, falsely claiming customers hadn't paid, failing to track its own vehicle inventory and failing to correct false reports to police.

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Hertz will pay $168 million to settle 364 claims related to the company falsely reporting rental cars as stolen. These cases sometimes resulted in people being arrested and even imprisoned.

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Customer Complaint: Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

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Many credit cards offer a replacement for the rental company's CDW, and it is the most common type of rental benefit provided by credit cards. This credit card benefit typically provides coverage for damage to a rental car up to a certain amount.

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