What is considered a damage on Hertz?

Abnormal wear and tear Painted surface: Scratches larger than 5 cm that go down through paintwork to the underlying material. Unpainted surface: Scratches larger than 10 cm. Scraped surfaces, larger nicks and cracks in the plastic. Indentations in the plastic more than 2 cm in diameter.



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Fair, Wear & Tear is minor or superficial scuffs, scratches, dents & stone chips within the FWT guide, that can be repaired or removed by using polish and the metal is not exposed. Light scratches where no metal/plastic/undercoat is exposed. No more that 20 mm in diameter if exposed.

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You will be charged at the counter immediately for the reported damage or generally within 28 days of return of the vehicle for unreported damage. If I damage the vehicle twice or more, do I only get charged once? No, damage excess gets charged per incident.

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Minor damage to a rental car, such as scratches, dents, or a chipped windshield are covered by the Damage Waiver. The Damage Waiver is an optional protection product you can purchase with your car rental.

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Damage will be considered a scratch if it is through the paint. Generally this can be determined if a fingernail catches on the scratch when running fingernail along painted surface. Light markings not through the paint will be considered normal wear and tear.

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Fair, Wear & Tear is minor or superficial scuffs, scratches, dents & stone chips within the FWT guide, that can be repaired or removed by using polish and the metal is not exposed. Light scratches where no metal/plastic/undercoat is exposed. No more that 20 mm in diameter if exposed.

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You may incur additional charges if you return the vehicle at a different time or place to that agreed with us or if it is in an excessively dirty or smelly condition. Smoking in the vehicle is prohibited. If the vehicle is returned smelling of smoke an extra cleaning fee will be levied.

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Just because you can file a claim on a scratch or dent doesn't mean you should. Filing a claim may lead to an increase in your premium unless you have accident forgiveness. And if the damage is truly minor, it may not make sense to file because it could cost less to fix than the amount of your deductible.

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Many credit cards offer a replacement for the rental company's CDW, and it is the most common type of rental benefit provided by credit cards. This credit card benefit typically provides coverage for damage to a rental car up to a certain amount.

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