How to get a refund on a non refundable hotel room on hotels com?

Nonrefundable Bookings and Gift Cards If the hotel you booked is non-refundable, then you will not receive any refund and might still have to pay a cancellation fee. You will be able to see the status of the hotel and whether it is refundable on the hotel's information.



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Nonrefundable bookings When you cancel, you simply won't receive a refund. Just a heads-up that the hotel or vacation rental may charge you an additional cancellation fee.

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If your reservation is marked 'non-refundable,' you cannot cancel or amend it. You may choose not to attend, but you will still be charged the full amount. If you are permitted to cancel, you will normally be given a time limit, which will be explicitly stated on your booking confirmation email.

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Experts say most places will offer you a refund if you have a reasonable excuse. If you are stuck with a nonrefundable room, try changing the date of your reservation. Some hotels will let you move the date of your stay if you ask. You can also resell your room and get your money back that way.

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Still need help? Here's how you can contact us about your specific request: You can call us at (866) 223-2092.

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Experts say most places will offer you a refund if you have a reasonable excuse. If you are stuck with a nonrefundable room, try changing the date of your reservation. Some hotels will let you move the date of your stay if you ask. You can also resell your room and get your money back that way.

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Here's how you can escalate your issue:
  1. File a complaint with hotels.com for $15.
  2. We will publish your complaint, and escalate it to the hotels.com corporate office complaints department.
  3. Your satisfaction is guaranteed. If you don't get a reply within 72 hours, you'll get a 100% refund.


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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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Experts say most places will offer you a refund if you have a reasonable excuse. If you are stuck with a nonrefundable room, try changing the date of your reservation. Some hotels will let you move the date of your stay if you ask. You can also resell your room and get your money back that way.

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With a non-refundable rate, guests pay the full price if they cancel, make changes or don't show up. Adding a non-refundable rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.

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Unfortunately, no. Most hotels have a strict policy that does not allow for refunds when guests check out early. However, if you explain your situation to the hotel staff and they are willing to work with you, there may be some flexibility in their policy. It never hurts to ask!

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If you are sick, particularly if it's with COVID-19, you can snag a full refund. You can also argue for your money back if the hotel isn't as advertised. If that happens, take as many pictures as possible and appeal to the highest level. You can even argue the charges with your credit card company.

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What can I do if my hotel room is not clean? If for some reason, you are accidentally given a room upon check-in that is not clean, you should let the front desk know right away, and they can either move you to another room or if none is available, send up housekeeping and, hopefully, accommodate you while you wait.

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Hotel cancellation policies offer hotel guests the opportunity to cancel their booking up until a certain amount of days before check-in. Once this date has passed, the hotel might charge the guest a set cancellation fee, a percentage of the booking, or the full amount.

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