How to get compensation for delayed baggage Lufthansa?
After you have reported the delay of your baggage (at the airport or online), please request a refund of verified costs by using the Baggage Claim Form. Please retain all your receipts in order to file your claim.
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You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. You only have the right to claim for a problem with cabin baggage if it's the airline's fault.
Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.
You have the right to compensation if your arrival at the destination airport is delayed by more than three hours and the delay cannot be attributed to extraordinary circumstances that could not have been avoided by taking all reasonable measures; such circumstances include, for example, poor weather conditions, ...
In the case of checked baggage, the airline is liable, regardless of fault, for the delayed baggage. The right applies only if the Delayed Baggage Report and the claim for compensation have been submitted within the time limits specified in the agreement.
The claim of compensation when your baggage is delayed during the transport is regulated by the EU regulation (EC) No 889/02 an by the Montreal Convention. It defines a compensation up to 1288 SDRs, which is about 1600 Euro depending on the exchange rate.
The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.
with this letter I would like to report the delay of my baggage during the flight ….. (information about the flight number, date, place of departure and destination). In the airport of … (place) where my flight landed, I noticed that my luggage was not available.
Tweeting at the airline's customer service team, submitting a request for compensation online or writing a letter the old fashioned way are other options that have met with success…
When contacting us via telephone, you can reach us at +1 (516) 738-4422, please be sure to include the following information: Text telephone for customers with hearing impairments: First dial 711 and then ?+1 (516) 738-4422 for relaying to the TRS (within the US only).
You need to include each passenger's name, your flight details, the scheduled departure and arrival times, the length of the delay, and your bank account info for reimbursement. You should also be very clear about the amount you expect to receive and give the airline a specific timeframe in which to respond.
Airport baggage procedures can be complex at large hubs, so waiting 30 to 45 minutes for bags can be normal. Luggage can come in waves from a single flight as well, so just because your suitcase didn't arrive initially doesn't necessarily mean it's lost. Patience goes a long way in times like these.