How to replace 16-17 Railcard?

If you bought your 16-17 Saver online, you will need to get a replacement online. You can only apply for a replacement 16-17 Saver 5 days after the date of original purchase. To apply for a replacement 16-17 Saver, please click 'Manage my account' to log in to your account.



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You will need to renew your 16-17 Saver before you begin and complete your journey. To renew, please click' Renew my 16-17 Saver' on the website homepage to log in to your account. Once logged in, click 'Renew card' and follow the instruction on the screen to complete your purchase.

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If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.

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If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard.

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Your download code may have expired or been used on too many devices. You can only store your digital 16-17 Saver on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one. Please click 'Manage my account' on the website homepage to log in to your account.

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Please click 'Renew my Railcard' on the website homepage to log in to account. Once logged in, click 'Renew' under your expired or soon to expired Railcard, select 'Digital' or 'Plastic' under 'Choose the type of Railcard you would like' section and follow the instruction on the screen to complete your purchase.

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In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

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Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.

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Once logged in, click on 'Details' under your active digital Railcard, then click on 'Manage Digital Devices'. You will need to click on 'Request a new code for your Railcard' to generate a new download code.

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Use your Clubcard vouchers towards your Railcard and you could be on your way to more places for less. The current cost of the 16-25 Railcard is £30. Reward Partner codes are only valid for a 1 year Railcard only and can't be used for the 3 year Railcard.

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A: Please click 'Renew my Railcard' on the website homepage to log in to account. Once logged in, click 'Renew' under your expired or soon to expired Railcard, select 'Digital' or 'Plastic' under 'Choose the type of Railcard you would like' section and follow the instruction on the screen to complete your purchase.

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Can I use my Santander 16-25 Railcard to buy tickets for other people? No. The Santander 16-25 Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.

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