Is front desk hotel difficult?

The hardest part about working front desk at a hotel is dealing with the guests. You never know what kind of mood they will be in when they arrive, and you have to remain professional and courteous no matter what.



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It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.

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But working shifts can be tough too, your body needs to learn to adjust fast to getting up very early some days and going to bed pretty late others, the real challenge for many of us comes when one day you need to work until late in the evening and next day (with barely 4 hours of sleep) you must be up on your feet ...

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Managing phone and online bookings A hotel receptionist is responsible for handling all hotel bookings- telephone and online. This involves filling reservation records, verifying the appropriate time of guest arrival, and ensuring that the correct room is available to the guest upon entering the hotel.

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Receptionists typically work 8 hour shifts, Monday thru Friday. The start and end times vary from site to site, and the availability you give them.

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What qualifications do I need to be a receptionist? Receptionists usually need to have a high school diploma or the equivalent and some office experience.

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Pro tip: Tip everyone: While most travelers know to tip a bellman or valet, few leave anything for the front-desk agent—despite their enormous power to influence the quality of your stay. “The front desk isn't a tipped position, so when you do tip, it makes them beholden to you,” Tomsky said.

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Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.

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10 Traits of a Great Hotel Front Desk Agent
  1. Empathetic and Caring. ...
  2. Willing to Go Above and Beyond. ...
  3. Ability to Anticipate Guests' Needs. ...
  4. Engaging and Inquisitive. ...
  5. Calm, Composed. ...
  6. Always Smiling. ...
  7. Knowledgeable about the Local Area. ...
  8. Resourceful.


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You should always be attentive, respectful, and empathetic to the needs and concerns of your visitors, clients, and colleagues. You should also communicate clearly, concisely, and professionally, using appropriate tone, volume, and grammar.

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Besides the rewarding pay and perks offered by this job, a career as a hotel receptionist can help one learn valuable skills in time management, customer relations, and multitasking.

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