Is guest service the same as front desk?

The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. As a guest service agent, you are responsible for the comfort of your guests.



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Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.

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Greeted and registered guest, providing prompt and courteous service. Resolved guest challenges throughout their stay. Assisted guests with check out payments or charges. Answered telephone calls and email inquiries.

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