Is guest services part of front office?

Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.



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“As for reception, the front desk manager is in charge of this team. They mostly handle check-in and check-outs, amongst other duties for that department. Then the guest services manager goes between all of the different departments of the hotel.

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Greeted and registered guest, providing prompt and courteous service. Resolved guest challenges throughout their stay. Assisted guests with check out payments or charges. Answered telephone calls and email inquiries.

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Operational Structure of Front Office
  • Reservation - It includes handling request of customers for reserving accommodations.
  • Reception - It includes receiving the guests according to the highest standards and registering them appropriately. ...
  • Guest Services - They are also known as Uniformed Services.


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