Is hotel receptionist a good job?

Besides the rewarding pay and perks offered by this job, a career as a hotel receptionist can help one learn valuable skills in time management, customer relations, and multitasking.



People Also Ask

The hardest part about working front desk at a hotel is dealing with the guests. You never know what kind of mood they will be in when they arrive, and you have to remain professional and courteous no matter what.

MORE DETAILS

Firstly, it is often a very busy and stressful environment as you are dealing with customers on a daily basis. You may also have to deal with difficult guests or situations that require quick thinking and problem solving skills.

MORE DETAILS

The housekeeping team is arguably one of the most hard-working departments in the hospitality industry. Though their work is often unseen (and often taken for granted), housekeeping staff play a pivotal role in one of the most crucial aspects of any hotel — its cleanliness.

MORE DETAILS

Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.

MORE DETAILS

A Day in the Life of a Hotel Front Desk Agent. Front desk coverage is typically divided into three shifts: the morning shift runs from roughly 7am to 3pm, then the afternoon shift comes in from 3pm to 11pm, and the overnight, or night audit, shift lasts from 11pm to 7pm.

MORE DETAILS

As a night shift front desk receptionist, you take reservations, perform guest check-in and check-out, answer questions about hotel amenities, and create and track keys to guest rooms. Night shift can also involve light cleaning, paperwork auditing, processing credit card payments, and other end-of-day tasks.

MORE DETAILS

Pro tip: Tip everyone: While most travelers know to tip a bellman or valet, few leave anything for the front-desk agent—despite their enormous power to influence the quality of your stay. “The front desk isn't a tipped position, so when you do tip, it makes them beholden to you,” Tomsky said.

MORE DETAILS

To become a Hotel Receptionist, you'll need to have:
  1. Clear speech.
  2. A polite manner.
  3. A high standard of personal presentation.
  4. Excellent verbal and written communication skills.
  5. A good telephone manner.
  6. Customer service skills, patience and tact.
  7. The ability to be calm and well organised, even when working under pressure.


MORE DETAILS

The average age of hotel receptionists is 40+ years years old, representing 38% of the hotel receptionist population.

MORE DETAILS

It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.

MORE DETAILS

Working at a hotel can be a good career choice. There is room for growth and opportunity in the industry. With experience, entry-level jobs can lead to managerial positions. There are hotels throughout the country and world, and your skills can easily translate from one city to the next.

MORE DETAILS