Is it better to book a hotel online or by phone?

Calling to book a hotel ensures you know exactly what you're paying for. It also means access to better prices than you're likely seeing online. While it might not be the most obvious route to booking your stay in such a digital age, it's one that promises to be worth your while.



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Calling to book a hotel ensures you know exactly what you're paying for. It also means access to better prices than you're likely seeing online. While it might not be the most obvious route to booking your stay in such a digital age, it's one that promises to be worth your while.

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Once you find the lowest available price at the hotel you want to visit, call the hotel's reservation desk. Many hotels will meet or beat the best internet rate when you book with them. They'd much rather skip the commission to the travel site and book your stay directly.

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Don't book through a travel site Once you find the lowest available price at the hotel you want to visit, call the hotel's reservation desk. Many hotels will meet or beat the best internet rate when you book with them. They'd much rather skip the commission to the travel site and book your stay directly.

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Call the hotel directly instead and ask to speak with the manager, if possible.
  1. Ask for the Best Rate. Start the negotiation by saying something like, I found your rate online for $200 per night. ...
  2. Mention the Competition. ...
  3. Tweak the Dates. ...
  4. Special Discounts. ...
  5. Discount Rooms. ...
  6. Upgrades and Special Requests.


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Cheapest Day to Book Hotel Reservations Most travel agencies agree that the cheapest days to book hotels are Fridays and Saturdays. While these are the most expensive days for actually checking in and out, the best hotel rates are on the days when most people are traveling.

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While many hotels do charge you when you book, it's not a universal practice. The payment requirements can vary depending on the hotel and the type of reservation you make. Credit cards are commonly accepted, but alternative payment methods are also available at certain hotels.

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All that to say, I've made many hotel reservations using both Booking.com and directly with hotels. Overall, you can't really go wrong with either. Both are safe ways to book accommodations online for your trip. Both offer ways to save money on your stay by prepaying at a non-refundable rate.

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Direct booking is a crucial component of the distribution mix for hoteliers because it helps them to increase revenue, improve guest experience, and reduce dependency on online travel agencies (OTAs) such as Expedia and Booking.com.

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Convenient for you and your guests Approximately 83% of travelers book their stay online. And the best part is they can browse your services at their pace without any direct sales pressure.

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Hotels are cheaper on booking.com because they offer a wide variety of discounts and deals that you won't find anywhere else. They also have access to exclusive rates from hotels around the world, so you can get great savings when booking your stay.

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Airbnbs are usually cheaper than hotels for longer stays and large groups, but they don't offer the same services. Sally French is a travel rewards expert who joined NerdWallet in 2020. She previously wrote about travel and credit cards for The New York Times and its sibling site, Wirecutter.

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There are several booking platforms that allow you to make hotel reservations without paying in advance. These platforms often offer a “pay later” option, which allows you to secure your booking without any immediate payment. Some popular platforms that offer this feature include Booking.com, Expedia, and Hotels.com.

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Benefits of Prepaying for Your Hotel Room Many hotels offer discounted rates for guests who pay in advance. These savings can vary depending on the hotel and the time of year, but they can often be substantial. By prepaying, you may be able to secure a room at a lower rate than if you were to book and pay upon arrival.

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Yes, hotels and some booking websites might give you the impression of a lower rate by hiding taxes and fees (i.e., the resort fee) until the checkout page, but to increase the price after you confirm is not an industry practice.

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This is when hotels will drop their prices to entice travelers to fill their rooms for the night. For those who are dedicated budget hunters, the best time to book hotel for lowest prices is after 8pm. You might find some hotels that drop their prices significantly at this time to not lose money on an empty room.

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“Throughout the day of check-in, prices keep decreasing,” says Shank. “If there are still these empty rooms by 4 p.m. the day of arrival, the hotel will have a lot of certainty that they are not going to get filled otherwise. That's when they're really willing to put a really, super good deal on it.”

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Our Top 10 Best Hotel Booking Sites in 2023:
  • Kayak - Best hotel booking site overall.
  • Priceline - Best for discounts.
  • Expedia - Best hotel search engine.
  • HotelTonight - Best for booking in the last minute.
  • Booking.com - Best for reliable and safe booking.
  • Travelocity - 24/7 support.
  • Hotels.com - Best loyalty program.


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Yes, you can often negotiate hotel prices. Directly call the hotel for potentially lower rates, ask about any discounts or package deals, be flexible with dates or room type, negotiate for longer stays, and ask if they can match lower prices found elsewhere. Always be polite and patient during negotiations.

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The front-desk staff should have some leeway to allow discounts for guests who ask. You'll have a better chance of succeeding if you call as soon as you know your dates. You can try calling at the last minute or even negotiating in person when you arrive at the hotel, but you may end up not getting a room at all.

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