Is it cheaper to book flights online or with a travel agent?

Booking a flight through a travel agency can be more expensive because the agency needs to make money for their services. They may charge an additional fee or markup on top of the cost of the ticket, which is why it's often cheaper to book directly online.



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The cost of using a travel agent is generally marginal, and often, they won't charge you at all. Much of their money comes from commissions the hotels and wholesalers pay them. Before you decide to book with a travel agent, inquire whether or not they charge fees.

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  • You're Not The One Planning Your Travel. While not planning your travel is a pro to some, for other travelers, it's a major con. ...
  • You Add Another Person To The Equation. ...
  • You Actually Have To Find The Agent. ...
  • They're Not Great For Spur-Of-The-Moment Changes.


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A Travel Agent Can Handle the Unexpected. Between weather delays, natural disasters, flight cancellations, lost luggage and much more, a lot can happen on vacation. Travel agents act as the traveler's advocate in the event something goes wrong, helping navigate the challenge of making any necessary itinerary changes.

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The Bottom Line: Buy Online To get the cheapest plane ticket, always book online. Even if this means booking a ticket on your phone in the airport parking lot, you'll be better off.

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Because travel agents are often working with airlines, hotels, cruises, tour companies, and more on multiple clients over multiple years, they're able to negotiate better deals and access better discounts than you'd be able to on your own. Think of it as bulk buying.

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Round-trip tickets are usually cheaper than one-ways, sometimes significantly so. NerdWallet compared fares across multiple international routes and found that, typically, buying two one-way tickets costs 20% more than a single roundtrip.

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8 Costly Mistakes You're Making When Booking Flights – and How to Avoid Them
  • Always booking the cheapest fare. ...
  • Booking too early (or too late) ...
  • Buying tickets over the weekend. ...
  • Avoiding early morning flights. ...
  • Plugging in specific travel dates. ...
  • Flying home before the weekend. ...
  • Forgetting budget airlines.


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Hassle-free booking: A travel agent books everything for you, so you don't have to worry about the details. Plus, if you need to make changes, you just call your agent and he or she will handle it.

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Take advice from friends and business associates who use an agent they trust and always check business profiles on BBB.org. Visit or call several agencies to find the one that best suits your needs. Consider everything from the appearance of the office to the agent's willingness to listen and answer questions.

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The internet has opened up the questions that you used to need a travel agent for. Flights, hotels etc. can be researched and booked easily yourself without paying for the travel agent. Additionally, some people enjoy planning and finding out what to do, where to go etc.

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But travel agencies also typically fall under “high risk.” One reason for that is the higher-than-average chargeback rates that can come from bookings for a future trip that a client later wants to cancel.

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It makes sense, because the practice saps revenue from them on two fronts: Not only do passengers underpay — potentially by hundreds of dollars per ticket — but the seat on the tossed leg also could have been sold to someone else. Most contracts of carriage from major airlines expressly forbid skiplagging as a result.

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