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Is Jet2 a reliable airline?

Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.



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Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.

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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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Jet2.com is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

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“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”

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We felt that the legroom on the Jet2 flights was more generous than what we have experienced with other airlines on short haul routes. Another feature I liked with these seats was the fact that they don't recline, it's a shame that airlines don't introduce this in their economy cabins on long-haul flights.

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According to data from ch-aviation.com, Jet2's present fleet consists of 95 jet aircraft. The dominant force at the airline is the Boeing 737 family, which accounts for 84 of these planes.

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Jet2.com Limited is a British low-cost leisure airline offering scheduled and charter flights from the United Kingdom. As of 2022, it is the third-largest scheduled airline in the UK, behind easyJet and British Airways. Jet2 is also officially the largest tour operator in the UK after overtaking TUI in 2023.

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#1 Delta Airlines - The US' Most Reliable Airline Although Delta scored top overall, the airline is steadily in the middle of the pack for mishandled bags. They also rank among the worst for denied boarding, but the percentages are very small - 0.05% in 2022 and 0.07% in 2023.

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Jet2 has a fairly reasonable baggage allowance for passengers compared with other competition airlines, such as the strict Ryanair baggage rules. However, Jet2 passengers still need to follow weight and size restrictions and can be caught out by fees if they exceed their designated cabin and hold luggage allowance.

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Good legroom and window view. No seat recline as usual with low cost or holiday airlines.

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Westjet vs Air Canada: The Verdict
For international travellers who prefer larger planes, Air Canada may be best. Those travelling within North America – especially Canada – or to the Caribbean who prefer small planes might consider WestJet.

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