What rating is Jet2?

Jet2.com is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.



As of early 2026, Jet2 remains one of the highest-rated low-cost carriers in Europe, consistently earning a 7/7 safety rating from AirlineRatings.com. In the 2026 "Safest Low-Cost Airlines" rankings, Jet2 secured a top-20 spot (ranked 17th globally), praised for its modern fleet, rigorous pilot training, and incident-free operational record. Beyond safety, it frequently receives 5-star ratings for customer service and punctuality from organizations like Which? and TripAdvisor. Travelers often rate it higher than competitors like Ryanair due to its inclusive 22kg baggage policy on holidays and friendly "Red Team" staff. In 2026, Jet2's reputation is built on reliability and "value for money" rather than just being the cheapest, making it a favorite for UK families flying to the Mediterranean.

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Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.

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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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The average score for the transport sector is 71.9, but our customer satisfaction score for 2023 came out at 82.1!

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Jet2.com Limited is a British low-cost leisure airline offering scheduled and charter flights from the United Kingdom. As of 2022, it is the third-largest scheduled airline in the UK, behind easyJet and British Airways.

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You can pay with credit or debit cards with the exception of International Maestro cards.

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Jet2 has a fairly reasonable baggage allowance for passengers compared with other competition airlines, such as the strict Ryanair baggage rules. However, Jet2 passengers still need to follow weight and size restrictions and can be caught out by fees if they exceed their designated cabin and hold luggage allowance.

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Seat and Amenities Being a low-cost carrier, the seats don't recline or have headrests and the actual leg room is about an inch less than their full-service competitor, British airways (BA).

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Similar to the easyJet seats, the best ones to go for at the seats near to the exit which can be seats 12 and 14 depending on the type of plane. Seatguru has a list of seats that certain Jet2 passengers will want to avoid on certain planes if they are looking to fly very soon.

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The dominant force at the airline is the Boeing 737 family, which accounts for 84 of these planes. This figure comprises both the 737-300 and 737-800 variants, of which the Yorkshire-based carrier operates seven and 77 examples respectively.

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If you book a Jet2 package, you get airport check in included (you can't de-select it). However, it is nominally 'free', and so wouldn't show as a separate line item. If you book Jet2 flights only, you can choose to pay extra for airport check-in. However, this is entirely discretionary.

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1. Jet2holidays. Jet2holidays is now the UK's largest tour operator and has won awards for its excellent service at reasonable prices.

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Cabin Classes Jet2.com only offers one cabin class - this is Economy Class.

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