Is Jet2 good to book with?

Jet2 provide good package holidays with lots of variety in places and hotels. Jet2 provide good package holidays with lots of variety in places and hotels. Customer service of Jet2 is always a very high standard. Prices of Jet2Holidays always seem to be the best compared to other package holiday companies.



In 2026, Jet2 remains one of the most highly-rated and trusted travel providers in the United Kingdom, consistently winning awards for its customer service and reliability. Reviews from early 2026 highlight the airline's punctuality and the "all-inclusive" nature of their package holidays, which often include a generous 22 kg baggage allowance and resort transfers as standard. On platforms like Trustpilot and TripAdvisor, Jet2 maintains an average rating of around 4.5 out of 5 stars, which is significantly higher than many of its low-cost competitors. Travelers particularly appreciate their "Customer Helpers"—red-uniformed staff who are stationed at airports and resorts to provide hands-on assistance. While the in-flight experience is "no-frills" (meals and extra legroom cost more), the ease of the booking process via their mobile app and their transparent pricing have made them a favorite for families and solo travelers alike. Their reputation for handling refunds and delays fairly has further solidified their position as a "safe bet" for European city breaks and beach holidays in an often volatile aviation market.

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As an ABTA member, Jet2holidays is committed to maintaining a high standard of service to its customers by abiding by ABTA's Code of Conduct, so you can feel confident that we offer package holidays you can trust. As an ABTA member, Jet2holidays is held to the highest standard as a tour operator.

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“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”

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Ownership. Jet2.com is wholly owned by Jet2 plc (formerly Dart Group PLC), a holding company based in Leeds, England.

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The most unreliable airlines in the United Kingdom easyJet received 10,494 complaints over a 12-month period and only managed to resolve 54% of them. The second most unreliable airline was another one with its headquarters at Luton Airport: TUI, the UK subsidiary of the German TUI Group.

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TUI Airways has 37 Boeing 737, 11 B757, a couple of B767, and 12 Dreamliners. So if you want a Dreamliner, that definitely has to be TUI, but they could of course use any of the other aircraft they have. Jet2's fleet only has Boeing 737s and 758s so you won't be getting a 787 flying anywhere with them.

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Jet2 has a fairly reasonable baggage allowance for passengers compared with other competition airlines, such as the strict Ryanair baggage rules. However, Jet2 passengers still need to follow weight and size restrictions and can be caught out by fees if they exceed their designated cabin and hold luggage allowance.

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5. Can I take my own hot food and drinks onboard? No, you can't bring hot food or hot drinks onboard our planes. However, we do offer a great selection of meals, hot and cold sandwiches and drinks that can be pre-purchased in Manage My Booking or bought onboard.

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Total debt on the balance sheet as of March 2023 : $1.70 B According to Jet2's latest financial reports the company's total debt is $1.70 B.

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As a family friendly airline we will always endeavour to seat children & infants under the age of 12 next to their accompanying adults. If this is not possible for any reason, we will ensure children are seated as close as possible, and no more than one row away.

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The following airlines have some seats with widths below 17 inches, making them among the smallest in the industry: Qatar Airways. China Southern. Caribbean Airlines.

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Here are the ten worst airlines, according to travelers in the United States: American Airlines: 2,183 flight problems and 6,491 reported complaints. United Airlines: 1,583 flight problems and 5,135 reported complaints. Spirit Airlines: 1,102 flight problems and 3,206 reported complaints.

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Jakarta-based Lion Air is the world's most dangerous airline, according to new research. The Jet Airliner Crash Data Evaluation Centre (JACDEC) has just released its annual report on the safest – and most unsafe – of the 60 biggest airlines globally, based on three decades of intelligence on air disasters.

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