Is JetBlue good now?

Based on the 2023 J.D. Power North America Airline Satisfaction Study, JetBlue ranked highest in customer satisfaction in the first/business class segment for the second consecutive year. It also ranked in the top three for its premium economy and economy offerings.



In 2026, JetBlue remains a popular "hybrid" carrier known for offering more legroom in coach than most competitors and for its industry-leading Mint business class. However, customer sentiment is currently mixed. While fans praise the free high-speed "Fly-Fi" and seatback entertainment at every seat, recent reviews highlight a struggle with operational reliability and frequent delays, particularly at its major hubs like JFK and Boston. Since the termination of its planned merger with Spirit Airlines, JetBlue has focused on a "JetForward" strategy to return to profitability, which has led to stricter baggage policies and increased fees for some basic fares. If you value in-flight comfort and entertainment, JetBlue is still a top choice, but if you require strict on-time performance for tight connections, it is wise to check current reliability stats for your specific route.

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Based on the 2023 J.D. Power North America Airline Satisfaction Study, JetBlue ranked highest in customer satisfaction in the first/business class segment for the second consecutive year. It also ranked in the top three for its premium economy and economy offerings.

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Choose United Airlines if: You're a premium flyer and you like having lounge access at the airport (remember, JetBlue doesn't offer lounges). You prefer flying on large widebody aircraft on longer flights. United's long haul fleet consists of larger aircraft such as the 777-300/ER and 787 (all variants).

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Based on the 2023 J.D. Power North America Airline Satisfaction Study, JetBlue ranked highest in customer satisfaction in the first/business class segment for the second consecutive year. It also ranked in the top three for its premium economy and economy offerings.

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In the battle of airline heavy-hitters, JetBlue shines as a clear favorite for many who value a comfortable flight with spacious seating and hours of entertainment at the ready. However, for those looking for a global network of flights and earning opportunities, Delta is the undisputed champ.

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Frontier Airlines has had the worst on-time arrival performance so far in 2023. Just 65.41% of Frontier flights arrived on time from January through April 2023.

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JetBlue said disruptions caused by bad weather and limits on air traffic control contributed to another cut of up to 25 cents per share in the 2023 forecast. In July, JetBlue canceled more than 5% of its flights, a far higher percentage than United, Delta, American, Southwest and Alaska, according to FlightAware.

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What is the most reliable airline in the US? Delta Airlines is the best airline to choose for overall reliability. Based on our AirAdvisor Reliability Score, this carrier tops the list in this category for both 2022 and 2023.

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If you are looking for a budget-friendly airline with good amenities, great in-flight entertainment, and decent legroom, JetBlue could be a great choice for you. The company is also a great choice for transatlantic flights.

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JetBlue's lowest performing areas were timeliness (how frequently a flight on the airline was delayed), cancellations (how frequently a flight on the airline was canceled), and the handling of wheelchairs and scooters (how frequently an airline mishandled a mobility device).

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JetBlue Airways, like Southwest, got its start as a low-cost airline. Unlike Southwest, however, JetBlue never operated a stripped-down selection of amenities, instead offering some of the perks once only associated with legacy carriers.

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There are no change or cancellation fees on most of our fares, except Blue Basic. Blue Basic fares are subject to a change/cancel fee of $100 for travel within North America, Central America, or the Caribbean, or $200 for all other routes.

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Customers who experience an onboard Ground Delay on arrival, due to a Controllable Irregularity , are entitled to compensation good for future travel on JetBlue.

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GLOBAL SUMMARY – OCTOBER 2023. Delta Air Lines (DL) took the top spot from SA Avianca (AV) this month with an outstanding OTP of 90.84%. SA Avianca (AV) followed with an OTP of 88.78%, just a slight decline from its performance last month. Qatar Airways (QR) came in third place this month with an OTP of 87.56%.

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JetBlue Airways competitors include Southwest Airlines, Delta Air Lines, United Airlines and American Airlines.

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JetBlue Offers Superior Comfort in Economy In addition, you'll get some of the widest seats available on domestic airlines and better than average legroom.

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