Though customer satisfaction increased overall across the 10 airlines from the previous year — 3.14 complaints rather than 12.49 complaints per 100,000 passengers — JetBlue performed low in customer satisfaction, which reflects how often customers complain to the U.S. Department of Transportation about the carrier.

In 2026, JetBlue remains one of the most popular "hybrid" carriers in the United States, known for offering more "standard" amenities than its budget competitors. The airline still guarantees the most legroom in coach (on its Airbus A320/A321 fleet) and provides free high-speed "Fly-Fi" internet to every passenger, which is a major differentiator. However, like many airlines, JetBlue has faced challenges with operational reliability and "on-time" performance in recent years, particularly at its congested hubs like JFK and Boston. Their premium "Mint" business class continues to be hailed as one of the best domestic products in the sky, featuring lie-flat seats and gourmet dining. In economy, they still offer free unlimited brand-name snacks and drinks. While some long-time fans feel the "soul" of the airline has become more corporate due to increased fees for bags and seat selection, JetBlue generally provides a more comfortable and "human" experience than the "Big Three" legacy carriers, making it a top choice for travelers who value in-flight entertainment and a bit of extra breathing room without paying for a first-class ticket.