If you were unable to park, please get in touch with us as soon as you can - preferably no later than 48 hours after the booking was due to start. We hold all funds for 48 hours before releasing them to the space owner so that we can quickly process a refund if necessary.

Whether a JustPark booking is refundable depends heavily on the specific cancellation policy chosen at the time of booking. JustPark typically offers three main tiers: Full Refund, Partial Refund, or Non-Refundable. For most standard "Reservable" bookings made in advance, you can generally get a full refund if you cancel more than 24 hours before the booking is scheduled to start. If you cancel within the 24-hour window, the booking often becomes non-refundable to compensate the space owner for the lost opportunity. However, if you are unable to park because the space was unavailable, the description was seriously inaccurate, or the owner was unreachable, you can request a refund through the JustPark Help Centre, provided you do so within 48 hours of the booking start time. For on-the-spot payments made at a car park (non-reservable), refunds are much harder to obtain and usually require a proven technical error with the payment machine or app. Always check the "Manage Booking" section in your app to see the specific terms for your transaction, as some special event or promo rates may be strictly non-refundable.