Is Lufthansa a highly rated airline?

Lufthansa is a German carrier. Frequent travelers give the airline an average rating of 7.3/10. This is above the general average .



Lufthansa remains a highly rated, 4-Star Airline according to Skytrax and other major aviation review platforms in 2026. It is recognized for its high-quality ground services—particularly at its Frankfurt and Munich hubs—and its professional cabin staff. The airline's First Class service is consistently ranked among the top five globally, featuring the legendary First Class Terminal in Frankfurt. However, in recent years, customer reviews for their Economy and short-haul Business Class have seen more mixed results, with some passengers noting that the "Euro-business" seating (a blocked middle seat) feels less premium than international standards. In 2026, Lufthansa has made significant strides in refreshing its long-haul fleet with the "Allegris" cabin product, which offers updated lie-flat seats and improved in-flight entertainment across the board. While it may not consistently reach the "5-Star" status of Middle Eastern or Asian carriers like Qatar or Singapore Airlines, Lufthansa remains a reliable, premium choice for trans-Atlantic and European travelers who value efficiency and German engineering.

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Lufthansa is a German carrier. Frequent travelers give the airline an average rating of 7.3/10.

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Lufthansa has received 5-Star Airline certification from the independent rating agency, Skytrax. For this award, the travel comfort and service quality provided by Lufthansa were examined and assessed. The result is a great honour for us: Lufthansa is Europe's only 5-Star Airline.

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Yes, Emirates is definitely better than Lufthansa, especially when it comes to customer service and flight amenities. When flying with Emirates, passengers can expect to experience one of the most luxurious flight experiences.

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Between them, Lufthansa's hubs offer passengers a vast array of flight options, making the airline a preferred choice for both business and leisure travelers. As a member of the Lufthansa Group, Lufthansa Airlines is part of one of the largest airline conglomerates globally.

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The top 10 safest airlines 2023
  • Qantas.
  • Air New Zealand.
  • Etihad Airways.
  • Qatar Airways.
  • Singapore Airlines.
  • TAP Air Portugal.
  • Emirates.
  • Alaska Airlines.


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Bottomline. Skytrax has downgraded Lufthansa's rating from a 5-star airline to a 4-star airline as per their rating system. One of the principal inputs, at the time, for Lufthansa being awarded this was a new business class product, which was still at least three years from entering service.

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On Lufthansa long-haul flights from Germany, you can expect meals that have been prepared with great care and finesse. The attentive in-flight service will meet all your expectations.

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In February, it was hit by a catastrophic IT failure that caused widespread flight cancellations across the six airlines it owns. Construction work damaged telecoms cables in Frankfurt which led to the collapse of the company's network.

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The World's Top Airlines of 2023, according to Skytrax
  • Singapore Airlines.
  • Qatar Airways.
  • ANA All Nippon Airways.
  • Emirates.
  • Japan Airlines.
  • Turkish Airlines.
  • Air France.
  • Cathay Pacific. EVA Air.


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While both offer a top-tier air travel experience, Turkish Airlines is ahead in almost every category.

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U.S. travelers report that American Airlines is the most unreliable airline in the world when measured by the total flight problems and reported complaints in 2022. American is also the world's largest airline, so this finding may not surprise frequent flyers.

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While AirlineRatings.com does not officially release rankings for the least-safe airlines, the following carriers featured at the bottom of the list with one-star rankings: Nepal Airlines (Nepal), Airblue (Pakistan), Sriwijaya Air (Indonesia), Blue Wing (Suriname), Pakistan International Airlines and Air Algerie ( ...

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Running since 1929, Hawaiian is among the oldest airlines in the world but, remarkably, it has never suffered a single fatal crash or hull loss.

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