Malaysia Airlines is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service.
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Malaysia Airlines doesn't serve alcohol on flights within three hours flying time of its Kuala Lumpur hub. Turkish Airlines doesn't serve alcohol on domestic flights but does on international flights.
MAB On-time Performance (OTP) is down at 82%, compared to 89% a year ago. MAB recorded a slight downtrend in Customer Satisfaction Index (CSI), which was 79% Year-to-Date (YTD) compared to 84% in 2021 with the airline's Net Promoter Score (NPS) reduced to +31 points in 2022 compared to +54 points in 2021.
The FAA lowered Malaysia's rating in November 2019 to Category 2 due to non-compliance with safety standards. The FAA identified deficiencies in areas including technical expertise, record keeping and inspection procedures.
A five-star airline is one that delivers the highest level of service and the best in-flight experience. One of the companies that rates airlines is the UK-based research company, Skytrax, which has been awarding individual airlines with between one and five stars.
Wine, beer & spirits, are free on all international flights, including during Ramadan (although during this time, the alcohol service is much more discrete, and there is not a drink trolley service).