Air New Zealand is consistently rated as one of the best airlines in the world, particularly noted for its innovative cabin designs and exceptional "Kiwi" hospitality. In 2025 and 2026, it has frequently been named the "World's Safest Airline" by AirlineRatings.com. The airline is famous for its "Skycouch" in Economy, which allows a row of three seats to be converted into a flat bed, and its upcoming "Skynest" bunk beds. However, in early 2026, the airline has faced some financial and operational headwinds, including its first loss in three years due to global supply chain issues and engine maintenance delays on its Boeing 787 and Airbus neo fleets. Despite these logistical challenges, passenger reviews remain overwhelmingly positive regarding the crew’s friendliness and the quality of the on-board food and wine. It remains a top-tier choice for trans-Pacific and domestic New Zealand travel, balancing high safety standards with a unique, premium-focused brand identity.