Skyscanner is a metasearch engine, not a third-party travel agency. This is a crucial distinction: Skyscanner does not sell tickets directly, nor does it take your payment or manage your booking. Instead, it aggregates data from hundreds of airlines and online travel agencies (OTAs) to show you the best prices in one place. When you find a flight you like, Skyscanner redirects you to the actual provider (like United.com or Expedia) to complete the transaction. In 2026, they also offer a "Direct Booking" feature on some routes where you stay on the Skyscanner interface, but the booking is still fulfilled by the airline. Because it is a search engine, you should always double-check the reputation of the specific OTA it recommends, as your customer service for changes or cancellations will be with that specific company, not with Skyscanner itself.