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Is Southwest good to work for?

Southwest Airlines has an overall rating of 4.1 out of 5, based on over 4,745 reviews left anonymously by employees. 80% of employees would recommend working at Southwest Airlines to a friend and 71% have a positive outlook for the business. This rating has been stable over the past 12 months.



Southwest Airlines is widely considered one of the best companies to work for in the aviation industry in 2026, consistently ranking high for its "people-first" culture and employee satisfaction. One of the biggest draws is the company's Profit Sharing program, which allows employees to directly benefit from the airline's financial success. Employees also enjoy excellent flight benefits, allowing them and their immediate families to fly for free on a space-available basis across Southwest's extensive network. The culture is often described as "LUV-ing" (a nod to their stock ticker symbol and original home at Love Field), emphasizing a sense of family, fun, and mutual respect. However, like any airline job, it involves demanding physical work, especially for ramp agents and flight attendants, and the 24/7 nature of the industry means non-traditional hours and "mandatory overtime" during weather events or busy holidays. Seniority plays a massive role in schedule flexibility, but for those who value job security, a strong 401(k) match, and a vibrant community, Southwest remains a top-tier employer.

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Southwest's philosophy is happy employees = happy customers = happy investors. Southwest puts their employees first by: Empowering employees to do the right thing for the customer and for the company. Ensuring employees have the latitude and support to do what they believe is right.

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The average Southwest Airlines hourly pay ranges from approximately $19 per hour for a Baggage Handler to $82 per hour for a Pilot. Southwest Airlines employees rate the overall compensation and benefits package 4.1/5 stars.

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Southwest Named a Best Place to Work by Glassdoor 21 on Glassdoor's Best Places to Work.

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Employees have free, unlimited travel privileges for themselves and eligible dependents on Southwest Airlines.

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It is not unusual for us to interview more than 100 people to fill a single position. We intentionally spend an inordinate amount of time on the recruiting and hiring process. Since we believe that our employees are the key to our success, we hire tough at Southwest.

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But, since the company was founded, even before our first flight on June 18, 1971, we've been extremely selective in our hiring. So far this year, for example, we've reviewed 287,422 resumes, chosen 102,112 candidates to interview, and hired only 6,582 people, or less than 2% of all applicants.

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Employees at Southwest Airlines stay with the company for 5.6 years on average.

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For aspiring flight attendants, Delta Air Lines, ranked by its employees as one of the best places to work, is also one of the most difficult places to get a job. It's harder to get invited to Delta flight attendant training than it is to get into Harvard University.

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Southwest Airlines scored higher in 10 areas: Overall Rating, Culture & Values, Diversity & Inclusion, Work-life balance, Senior Management, Compensation & Benefits, Career Opportunities, CEO Approval, Recommend to a friend and Positive Business Outlook.

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The FAA mandates retirement at 65 for the airlines as of now. There are other options to keep flying in the corporate and private sector.

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10 benefits of being a flight attendant
  • Free flights and travel opportunities. ...
  • Flight benefits for family and friends. ...
  • Flexible schedule. ...
  • Opportunities to meet new people. ...
  • Food expense reimbursement. ...
  • Overnight hotel stays. ...
  • Ability to self-direct. ...
  • Health insurance.


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Is it hard to get hired at Southwest Airlines? Glassdoor users rated their interview experience at Southwest Airlines as 78.9% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty).

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You will be assigned a boarding group (A, B, or C) and position (1-60+) upon check in. Your unique group and position combination (for example: A35) will be displayed on your boarding pass and represents a reserved spot in the boarding group at the gate.

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We were fully staffed. “In fact, we hit our -- we beat our hiring goals in 2022. A lot of that is set up for our 2023 capacity. We're having no trouble hiring, including having no trouble hiring pilots.

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