The Eurail site suggests there are no Eurail Aid offices in London, the UK generally, Paris or France.
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How to contact us. You can contact us via our handy chatbot or Facebook Messenger (the process works the same for both platforms). Click on the yellow widget in the bottom-right corner of this page to start a conversation with the chatbot. Once the chatbot opens, you can ask it any question related to Eurail.
Rail Europe is an official reseller of the tickets and passes that Eurail creates. Interrail is the same pass but for Europeans only; Eurail/Rail Europe is for non-Europeans. While Eurail also sells the same pass as Rail Europe, Rail Europe often sells these passes at a discounted price.
Here's how the 7pm rule worksIf your overnight train is leaving after 7pm then you can put in the following day's date on your rail pass and use one rather than two days of travel for the overnight trip.
Eurail passes do not cover local transport like trams or metros, only intercity trains. Rail Europe is another company that offers similar European train passes.
We ask for your passport or ID number for safety and verification that the Pass you are travelling with is actually yours. You may be asked to show your passport or ID card when your Pass is being checked by ticket inspectors, so the number on your Pass should match the number on the passport or ID you are carrying.
To find routes without seat reservations, you can use our Rail Planner app on any mobile device. Make sure to tick the 'No reservation needed' box when searching for trains.
Interrail Passes can only be used by European citizens and permanent residents of Europe. You'll find the full list of participating countries below, plus loads of other useful information. If you're a UK resident, Brexit doesn't affect the Interrail Pass. You can still purchase and use one as normal.
The Pass even includes certain buses and ferries to make sure everything is within reach. Some popular trains like the Eurostar, TGV, and AVE are included in the Eurail Pass, but require that you purchase a seat reservation.