How do I contact Eurail customer service?

How to contact us. You can contact us via our handy chatbot or Facebook Messenger (the process works the same for both platforms). Click on the yellow widget in the bottom-right corner of this page to start a conversation with the chatbot. Once the chatbot opens, you can ask it any question related to Eurail.



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There is no phone number. Requests are generally prioritised by travel date, so if you'\re travelling soon, do mention your travel date or start date of your trip to customer support.

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Here's how the 7pm rule works If your overnight train is leaving after 7pm then you can put in the following day's date on your rail pass and use one rather than two days of travel for the overnight trip. Simple!

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Yes! If you have a Eurail Global Pass, you can travel on the Eurostar high-speed train connecting London with France, Belgium, and the Netherlands. A seat reservation is mandatory for this train and can be made up to 6 months in advance.

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Amtrak.com gives you the freedom to make quick and easy changes to existing reservations that were made online, through the Amtrak App or in a station anytime you want. Enjoy the flexibility of changing the dates and times of your departure and/or return trip or feel free to upgrade your seat or room options.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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You can change your reserved train as many times as you like free of charge, as long as you have not entered the ticket gate and have not picked up your ticket, and your reserved train's departure time has not passed. You can change your reservation to an earlier train yourself.

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Underground, Busses, Tram, DLR are not included in the pass.

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Eurail passes do not cover local transport like trams or metros, only intercity trains. Rail Europe is another company that offers similar European train passes.

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You can also purchase Eurail Passes at train stations in Europe, but that's more expensive than ordering them online in advance.

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