Is there a way to call your Uber driver?

Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone. You can also send him a message by clicking on the text box. This way you can conveniently and quickly provide details of your pick-up location.



Yes, you can call your Uber driver directly through the app, and in 2026, this is the preferred method for privacy and safety. Once your ride is confirmed, tap the phone icon at the bottom of the screen. A supportive peer "privacy" note: Uber uses "number masking," which means the driver won't see your actual phone number, and you won't see theirs. Instead, the call is routed through a localized, anonymous number. In 2026, the app also features "In-App Calling" (VoIP), which works over your data connection or Wi-Fi, perfect for when you're traveling internationally and don't want to rack up roaming charges. It’s always best to try texting through the app first, as drivers can often "see" messages on their dashboard more safely than taking a voice call while navigating traffic.

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Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone. You can also send him a message by clicking on the text box. This way you can conveniently and quickly provide details of your pick-up location.

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How it works
  1. Open the app. Tap to open the app and request a ride as you normally would.
  2. Check out the driver's profile. Once a driver accepts your trip, you'll be able to scroll down to a card that opens their driver profile.
  3. Add to their driver profile.


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Contact the driver When you report a lost item through the Lyft app or the link in your email ride receipt, you'll see the option to call or send a message to your driver. These options will be available for 24 hours after your ride ends.

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In the high-tech world that offers you the opportunity to hail a ride through an app on your mobile phone, you might think it's easy to choose whether you would like a man or a woman driver. Not so fast — neither Uber nor Lyft offer you the choice to choose the sex of your driver.

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We understand that some people would prefer to talk to someone on the phone, so we created the option to call us to request your ride. 1-833-USE-UBER is available in the US where Uber is available. You can request your ride 7 days a week, from 4am – 10pm EST by phone.

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Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

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Riders can call Uber, too If you have an issue with ride cancellation, drop-off, refunds, and more, Uber's rider support line can help. They can help with any issues you have with your account or ride and can book rides for you if you don't have the app available. To reach them, call 800-353-8237.

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What is the Uber lost and found fee? As mentioned, the Uber lost and found fee is $15. This fee is meant to compensate the driver for their lost time.

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You'll be charged a no-show fee if you miss your scheduled pickup.

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Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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Customers can dial 833-USE-UBER (873-8237) to speak with an Uber agent in English or Spanish to request or reserve a ride. The service is available 4 a.m. to 10 p.m. ET nationwide.

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Pros and Cons of Lyft and Uber Uber can be less expensive than Lyft for the average journey—research suggests that Uber is the cheaper company, with the average trip costing $20 compared with the $27 you would spend for an average Lyft trip.

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Uber will actively monitor all active cars at the time requested to find a ride for you but cannot guarantee a ride. In big cities and busy areas, there will likely be cars available throughout the day and night, but in the exceptional case that no drivers are available, you will be notified immediately.

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4. Be a back-seat rider. Whenever possible, sit in the back seat, especially if you're riding alone. This helps ensure that you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.

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Are Uber Black Drivers Safer? Yes, it is. Uber requires all drivers to undergo a background check, DMV check, and vehicle inspection to ensure that they can safely transport passengers.

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But even though Uber's company policy dictates that there is no maximum distance limit for rides, drivers always reserve the right to cancel a ride if for example, they don't want to drive to another state.

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No, Lyft drivers can't see who tipped them. When a payout is done they can see how much they were tipped total from all the rides since they were paid last, but not who or when. It's important to ensure that drivers don't start “passing” on riders because they “know” it won't be a tipped ride, so it's all kept secret.

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Uber is owned majorly by a group of institutional investors like Morgan Stanley, The Vanguard Group, and FMR. Individual investors, especially employees of the companies — like the CEO and the COO — own a significant part of the company. The current CEO of Uber company is Dara Khosrowshahi.

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