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Dispute a chargeIf you don't agree with the charge, you can lodge a dispute by selecting Contact Us. We'll request additional documentation from both you and the host to verify the claim.
About refundsYour refund is issued based on the property's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. Refunds take up to 5 days to appear in your account.
Vrbo is the vacation rental division within Expedia Group, the world´s travel platform. As part of Expedia Group, we are part of a global network of sites that operate in 70+ countries and reach 750 million monthly visits to help boost your earning potential.
HomeAway is now VrboIn this transition, we're changing our name, but maintaining our ethos: to help families everywhere find the perfect holiday home to reconnect with each other.
Vrbo is a global community built on trust and inclusion. We're dedicated to providing a safe and secure marketplace and we're here to support you 24/7 whenever you have questions or need a hand.
Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.
Vacation rentals are suddenly more expensive, thanks to a new guest service fee tacked on to the rental price by the big sites VRBO and HomeAway.com. Travelers looking for a place to stay will pay up to $499 a week extra now that the sites have instituted a 4% to 9% service fee on all vacation rentals.
Vrbo's Book With Confidence Guarantee also protects against an owner cancellation, although it does not specifically say it will refund your stay. “If the owner unexpectedly cancels your reservation within 30 days of your stay, we'll help you find a comparable property,” it says.
Vrbo Cleaning Fee RefundIf guests cancel their stay before the check-in time, the cleaning fee will be refunded to them in full. But if a guest cancels after their booking has already begun, they won't receive a Vrbo cleaning fee refund regardless of your cancellation policy.
Travelers should always be cautious of brand-new vacation rental listings because it's a lot more difficult to tell if it's a fake listing or not. For one, it means that there are no reviews to find out what the property and host are like.