Is TUI or Jet2 better?

ranked each provider from top to bottom depending on their overall score, which has seen holiday firms Jet2holidays and Kuoni come out on top in joint first of the best beach and resort package providers. On the other end of the list, eDreams has been ranked at the bottom whilst TUI's rating has dropped down.



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Ownership. Jet2.com is wholly owned by Jet2 plc (formerly Dart Group PLC), a holding company based in Leeds, England.

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The major issue with TUI is that they don't fly every day to all destinations and their schedule may require that you take off additional time to take advantage of their flight schedule In my case, TUI only flies on Mondays and Fridays to Orlando (or vice versa).

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“Jet2.com has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”

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At the end of September, TUI received two popular World Airline Awards from Skytrax: TUI Airways was named Best Leisure Airline in the UK and TUI fly received the corresponding award for Germany.

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We felt that the legroom on the Jet2 flights was more generous than what we have experienced with other airlines on short haul routes. Another feature I liked with these seats was the fact that they don't recline, it's a shame that airlines don't introduce this in their economy cabins on long-haul flights.

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The “Customer First” Strategy. In keeping with its “Customer First” strategy, the airline believes in the power of visible branding. At many of their larger international destinations, ground staff is often attired in eye-catching red uniforms, providing passengers with a visible point of contact.

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The oldest aircraft in Jet2's current fleet are its eight examples of the Boeing 757-200. While these larger twinjets provide useful extra capacity on high-demand routes, their days appear to be numbered. Indeed, their average age is a mighty 32.2 years old.

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“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”

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They have similar approaches to added fees, with passengers charged extra for the likes of seat selection and checked baggage. All offer the same, give or take an inch, amount of legroom. Yet while Ryanair remains glued to the lower end of the table, Jet2 sits proudly at the top.

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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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  1. 1 British Airways61%
  2. 2 Virgin Atlantic47%
  3. 3 Emirates47%
  4. 4 TUI Airways46%
  5. 5 Jet2.com45%
  6. 6 EasyJet43%
  7. 7 Qantas43%
  8. 8 Qatar Airways42%


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The travel operator added that holidaymakers were spending more money while they were away, often opting for longer breaks and choosing a higher-quality hotel or room. More customers were booking package tours, pushing Tui's average prices higher, including a 20% increase on summer 2022 breaks.

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In recent years, Jet2.Com has established itself as one of the leading United Kingdom-based airlines. In 2022, the airline company carried 15.4 million passengers. This was the third year in the company's history when passenger numbers exceeded 10 million.

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Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.

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