Airbnb doesn't moderate reviews before they're published, and reviews are encouraged to be transparent. However, reviews do need to be honest and relate to a genuine reservation, and may be removed if they violate our Reviews Policy.
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One of the ways Airbnb fosters trust between Hosts and guests is through our review process for stays and Experiences, which helps our community make informed booking and hosting decisions and provides guests and Hosts with honest feedback to help them improve.
While it is not necessarily rude to not leave an Airbnb review, it is generally considered to be good etiquette to do so, both as a guest and as a host.
Can an Airbnb Review be Deleted? In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests.
According to Airbnb, about 70% of guests leave reviews. One unhappy guest can hurt your revenue for months. [bctt tweet=”According to Airbnb, about 70% of guests leave reviews.”] When (not if) guest issues arise, you must do two things.
Just like savvy shoppers on Amazon, many hosts look into the details of bad reviews to see how bad they really are. “We read the reviews to see what the issues were,” Moltrup says. “If they bring extra people to a property, that's no good. If you're damaging stuff or you're not communicating, we look at that.”
Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other's review until both have been submitted or until the 14-day review period has ended. This is so both parties can be as unbiased and impartial as possible.
Examples Of Reviews For Bad Guests on AirbnbSadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.
If the review is abusive or completely unfair, you should definitely report it to Airbnb. In this way, you can save other potential hosts the trouble of having a bad guest in the future.
Reporting reviews under this policyTo report a review for violating this policy, contact us. If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy.
What you need to know: The good news is, fake listings are rare. All you need to do to protect yourself is to stay on the Airbnb platform throughout the entire process — from booking, to communicating, to payment.
But yes, there are rules around the rating system that are put in place by Airbnb. J.R. Whalen: Now, you mentioned a moment ago that the average guest rating is between 4.7 and 4.8. That's pretty close to five stars.
Airbnb holds hosts to a strict 5-star-or-bust expectation. They take any review that is less than 5-stars to indicate that there are major problems with a property or host. In fact, if a host's account average drops below a 4.8-star rating, then they lose their Superhost status.
Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.
Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).
As a Superhost, you may enjoy a variety of benefits directly related to your elite status. Remember, less than 20-percent of all Airbnb hosts earn Superhost status. The top benefits of having Superhost status include: Attract more guests with the Superhost badge.